Frequently Asked Questions
How can I place an order?
To place an order, simply browse our catalog, add items to your cart, and proceed to checkout. You can also call our customer service for assistance.
What is your return policy?
Customer satisfaction is our top priority. If the merchandise you received is defective or not what you expected, you may return the item within 30 days of receipt. The items must be in new, unused, and resalable condition in the original packaging. To initiate a return, please submit a return request through your customer account on our website, contact our Customer Service at (866) 942-6742, or email us at orders@shopmedsourcedirect.com. Before returning any product, you must obtain a Return Authorization Number (RA#) from a customer service representative. Certain items, such as hygienic and opened personal care items, are non-returnable. For more details, please refer to our complete return policy on our website.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are also available at checkout.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For bulk orders, please contact our customer service for more options.